Sugarfina Reviews

Sugarfina has an overall rating of 1.0 based on 24 reviews. Customer feedback on Sugarfina is mixed.

1.0/5.0

24 reviews

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All Sugarfina Reviews (24)
reubenmartin6027
June 01, 2026
"Allergen info seemed a bit unclear"
I was thinking about ordering, but the allergen labels didn’t feel totally clear to me. Maybe I missed something, but I didn’t feel confident enough to trust them, so I ended up skipping the order.
bette1975
May 19, 2026
"Promo code wasn’t worth the hassle"
I tried using the promo code, but the discount never actually applied. I spent way more time than I should have messing around with it, and in the end it was just useless
JamesDominquez
May 10, 2026
"Customization wasn’t worth it"
I thought adding a little personal touch would be fun, but i knew fast it wasn’t going to be great. The options felt really limited, and the setup was more confusing than it needed to be. I wouldn’t bother with it again.
William.puente
May 07, 2026
"Wrong candies showed up"
I ordered a specific box of candies, but what arrived was the wrong one, and two bags were missing from the order too. I reached out to support, but it took a while to hear back and the replies felt like they were just copy-pasted without really reading what I said. Frustrating experience overall...
Wanda.higdon
April 26, 2026
"Felt brushed off"
I stopped in hoping to pick up some candy, and while everything looked nice, the prices felt way too high for what it was. What really bothered me was the staff. They came across as rude and acted like I was bothering them when I asked for help. I left feeling dismissed and wouldn’t rush back
LEGRAND
April 19, 2026
"Good products, but checkout needs work"
I was excited to place my order because the items looked great, but the checkout process was a pain. The site kept glitching when I tried to pay, and I had to re-enter my details more than once, which got old fast. It did eventually go through, and I’m still hoping the order itself turns out well, but the whole payment experience definitely took some of the excitement out of it...
hello_christina276
April 01, 2026
"Customer service never got back to me"
I emailed Sugarfina customer service twice about an issue with my order and never got an actual response. I kept waiting, thinking maybe I’d hear back soon, but nothing. Isn’t it reasonable to expect a simple answer when you’ve spent money on an order? It was really frustrating, and I don’t think I’ll be ordering from them again.
TUNIS
March 30, 2026
"Cute candy, but way too expensive"
I really wanted to like this because it does look super cute and the little candy cubes are fun, but the price just felt kind of ridiculous for how little you actually get and I kept thinking I was mostly paying for the packaging instead of the candy, so as nice as it looks I just don’t think the value is there.
Victoria_kelley87
March 30, 2026
"I ordered a gift box, and it..."
I ordered a gift box, and it ended up arriving later than I needed it, so I reached out to ask for a refund. It took days to hear back, the response felt like they hadn't really read what I wrote.

They just kept sending me back to policy pages, and I still don't have my money back. Maybe other people had a smoother experience, but for me, it was just really frustrating.
Amanda_cainne86
March 24, 2026
"Bad packaging, no question"
I could tell the second I opened the box this wasn’t packed well. The candy was crushed and there was barely any protection inside to keep it from getting smashed. Disappointing.
mindy_Garcia75
March 22, 2026
"Packaging looked really cheap"
The box showed up all messy and bent, like nobody bothered to pack it properly. whoever runs this should pay more attention because it made the whole thing feel really cheap.
jarretthavard5115
March 19, 2026
"Not really gift-worthy"
I bought this for a birthday gift it just didn’t feel like enough. The packaging looked really cute in the photos, but when it arrived it was smaller than I thought and didn’t feel that special in person. For the price, I guess I expected it to seem more like a real gift, but... I don’t know, it was kind of awkward to hand over. I probably wouldn’t buy it again for someone else.
Ira.rice
March 11, 2026
"Everything was out of stock"
I swear, every time I tried to get something I wanted, it was out of stock. It felt like nothing is ever available anymore, no matter what you’re looking for. Frustrating experience overall.
FULLER
March 05, 2026
"Yeah, so the shipping was super slow..."
Yeah, so the shipping was super slow. It felt like it took forever to arrive, and by the time it finally showed up, I was already frustrated. I don’t think I’ll be ordering again.
hello_robin879
February 13, 2026
"I was expecting a lot more candy..."
I was expecting a lot more candy choices, but it kind of felt like the same few things just repackaged in different boxes. I’m totally calm about it, obviously, but for the price, the selection was underwhelming and a little boring.
evelynjosilowsky5560
January 24, 2026
"My box showed up damaged, and support has..."
My box showed up damaged, and support has just been giving me the same “we’ll check on it” response for days. No refund, no replacement, nothing. whoever runs this needs to sort it out because this has been such a frustrating experience.
VirginiaKowal_16
January 24, 2026
"Why did this taste so cheap??"
I got the candy box and felt let down. For what it costs, I was expecting something a little better, but everything tasted kind of cheap and artificial?? It seemed like a lot of corn syrup and coloring more than anything. I don’t think I’d buy it again
eddie.Davis
January 16, 2026
"Tasted kinda old"
Was hoping it’d be fresh, but the candy tasted stale and just not very fresh at all.
COMBS
January 06, 2026
"I knew sugarfina was pricey, but when..."
I knew sugarfina was pricey, but when I opened the package, my first reaction was honestly, “Wait… that’s it?” The candy cubes look adorable online, but in person they were so small I kind of laughed out loud without even meaning to.
For what I paid, it felt more like a little sample than an actual treat. The candy tasted fine, but nothing that made me feel better about the price. Cute idea, but I definitely wouldn’t order again.
john1994
January 02, 2026
"Our corporate gifting order was a real headache"
We placed a corporate gifting order expecting everything to be smooth, but it ended up being frustrating. The delivery arrived late, a few boxes were missing, and customer support didn’t really do much to help. For teams or companies ordering gifts for clients or employees, I’d be cautious because this kind of mix-up puts customers in a tough spot

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